Shipping Policy
This Shipping Policy explains how orders are shipped from I Can Build Math Skills. The details below apply to all physical items purchased through icanbuildmathskills.com. This page is intentionally clear and slightly redundant for transparency.
1. Shipping Coverage
We ship all over Canada.
Any customer located within Canada can place an order and receive delivery through our shipping partners.
2. Flat-Rate Shipping
All orders are shipped at a flat-rate shipping fee, regardless of:
- Province
- City
- Order size
- Order value
The flat rate remains the same for every order shipped within Canada.
3. Delivery Time
Orders are delivered within 3 to 6 working days after dispatch.
Delivery times may vary based on:
- Location
- Weather conditions
- Courier delays
However, 3 - 6 working days is the standard delivery window for most orders.
4. Order Processing Time
Orders are typically processed before dispatch.
Processing time may vary, but we aim to prepare and ship orders as quickly as possible.
If an order requires additional verification or clarification, processing may take slightly longer.
5. Tracking Information
Once your order is shipped, tracking information may be provided depending on the courier used.
If tracking is available, it will be shared via email.
6. Delays and Exceptions
We are not responsible for delays caused by:
- Courier service issues
- Weather conditions
- Holidays
- Incorrect shipping details provided by the customer
These external factors may extend the delivery window beyond 3–6 working days.
7. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address.
Orders shipped to an incorrect address due to customer error cannot be replaced or refunded unless returned to us by the courier.
8. Contact Information
For any shipping questions, concerns, or updates, contact us at:
info@icanbuildmathskills.com