Refund Policy
This Refund Policy explains when refunds and returns are allowed at I Can Build Math Skills. Please read the guidelines carefully so you know how refund requests are handled.
1. Refund Eligibility
Refunds are only available for physical items that meet all the following conditions:
- The item is unused
- The item is undamaged
- The item is in its original packaging
If these conditions are met, the refund will proceed after the item is returned and inspected.
2. Returns for Damaged or Incorrect Items
If the item arrives damaged, defective, or incorrect, contact us with your order details.
We will review the case, verify the issue, and provide return instructions if the claim is approved.
3. Customer-Caused Damage
If an item is damaged because of improper handling, misuse, or any action by the customer, it will not qualify for a refund.
4. Return Process
To request a return:
- Email info@icanbuildmathskills.com with your order number and details.
- Our team will review your request.
- If approved, you will receive instructions on returning the item.
- Once the item is received and inspected, we will confirm the refund.
5. Return Shipping
Customers are responsible for return shipping costs unless the product arrived defective or there was an error on our end.
6. Refund Timeline
Refunds for approved returns are processed within 5–10 business days after the item is inspected.
Refunds are issued to the original payment method used at checkout.
8. Contact Information
For refund or return questions, contact us at:
info@icanbuildmathskills.com